# Customer support (Hybrid)

- **Entreprise** : Entreprise Anonyme
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : SIVP
- **Niveau d'études** : Bac + 5
- **Expérience** : Aucune expérience
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Chargé De Clientèle
- **Salaire** : 800 - 900 TND Mois
- **Date de publication** : 2023-11-03
- **Date d'expiration** : 2023-12-03
- **Référence Keejob** : 190126
- **Statut** : Offre expirée

## Description

Key responsibilities

  *  Manage a portfolio of Global clients and ensure their satisfaction.

  *  Treat in timely manner customer’s requests

  *  Assist sales and pre-sales with the client onboarding process

  *  Interact with the development team and act as project manager to escalate critical issue

  *  Act as the main point of contact during the platform implementation and client training.

  *  Contribute to the wiki page by documenting issues and solution related to your position

  *  ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers and freight forwarders.

  *  track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services

  *  Provide periodic reports on the logistic activity

  *  Report and track client account issues and own their resolution in a timely manner.

Qualifications, Skills and Experience

  *  Bachelor Degree in Computer science or related field with an IT background

  *  Highly organized person with ability to operate under time constraint

  *  Problem solving ability and good analytical skills.

  * Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation

  *  E-Commerce knowledge is desirable

  *  Good written/verbal English communication skills.

  *  Good IT skills, advanced knowledge in Excel in required, experience with python and other programming languages and SQL is a plus

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/190126/customer-support-hybrid/

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Source : Keejob.com, le site de l'emploi en Tunisie.