Customer Success Manager

Key responsibilities

•  Manage a portfolio of Global clients and ensure their satisfaction.

•  Treat in timely manner customer’s requests

•  Assist sales and pre-sales with the client onboarding process

•  Interact with the development team and act as project manager to escalate critical issue

•  Act as the main point of contact during the platform implementation and client training.

•  Contribute to the wiki page by documenting issues and solution related to your position

•  ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers and freight forwarders.

•  track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services

•  Provide periodic reports on the logistic activity

•  Report and track client account issues and own their resolution in a timely manner.

Qualifications, Skills and Experience

•  Bachelor Degree in Computer science or related field with an IT background

•  Highly organized person with ability to operate under time constraint

•  Problem solving ability and good analytical skills.

• Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation

•  E-Commerce knowledge is desirable

•  Good written/verbal English communication skills.

•  Good IT skills, advanced knowledge in Excel in required, experience with python and other programming languages and SQL is a plus