Front Office Service Dispatcher Engineer

Answer incoming calls promptly and greet callers in a friendly, professional manner. 

Transfer calls to appropriate parties as needed, or take messages and answer questions when possible.

Page or otherwise notify individuals of incoming calls so they have time to prepare to speak with clients. 

Use interoffice equipment to enhance communication and notifications.

Utilize office communication systems to perform your telecommunications duties, including intercom, public address, telephone, two-way radio or switchboard.

Perform daily administrative tasks, including scheduling meeting rooms and appointments between clients and staff, accepting orders, receiving faxes, and sending communications.

Daily KPI and KQI monitoring

daily alarm monitoring

Analyse KPI and faulites by criticity levels and commnunicate with product owner