Advanced Technical Support engineer M/F
Détails de l'annonce
Référence
181913
Date de publication
14 juillet 2023
Type de contrat
CDILieu de travail
Tunis, Tunisie
Expérience requise
Entre 5 et 10 ans
Niveau d'études
Bac + 3
Salaire proposé
Disponibilité
Plein temps
Langues
Anglais
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Description de l'annonce
You will successfully resolve technical issues (80% software related, 20% hardware) from incoming internal or external businesses and end user's contacts and proactive notification systems.
You respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
You will proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
With bachelor or master’s degree.
5 years of experience in relevant technologies and customer environments.
Fluent English
Strong communication & presentation skills.