# Customer service agent

- **Entreprise** : [HANAN TRANSPORT](https://www.keejob.com/offres-emploi/entreprises/28055/hanan-transport/)
- **Lieu** : Sfax Ville, Sfax, Tunisie
- **Type de contrat** : CDD, SIVP
- **Niveau d'études** : Bac
- **Expérience** : Aucune expérience
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Assistant Logistique, Directeur Logistique, Responsable Logistique
- **Date de publication** : 2023-06-06
- **Date d'expiration** : 2023-07-06
- **Référence Keejob** : 181193
- **Statut** : Offre expirée

## Description

We are a company located in Sfax offering a service to a Canadian company located in Montreal. 

We are looking for a new customer service team member. NO EXPERIENCE IS NEEDED. Only a very good English and French level (oral and written)

### **Customer Service Responsibilities list:**

·  Manage incoming phone calls

·  Generate sales leads

·  Identify and assess customers’ needs to achieve satisfaction

·  Build sustainable relationships and trust with customer accounts through open and interactive communication

·  Provide accurate, valid and complete information by using the right methods/tools

·  Meet personal/customer service team sales targets and call handling quotas

·  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·  Keep records of customer interactions, process customer accounts and file documents

·  Follow communication procedures, guidelines and policies.

·  Take the extra mile to engage customers

## **Requirements and skills**

  * Excellent organization and time management skills
  * Strong phone contact handling skills and active listening
  * Familiarity with CRM systems and practices
  * Customer orientation and ability to adapt/respond to different types of characters
  * Excellent communication and presentation skills
  * Ability to multi-task, prioritize, and manage time effectively
  * University diploma is a plus
  * Fluency in English and French written and spoken**is a must**

**Bonus skills:  ****Knowledge in Maritime container goods delivery is an advantage.**

Salary is:

The training period (up to 2 months): 700 DT

Permanent position: starting 850 DT

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/181193/customer-service-agent-canadian-company/

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Source : Keejob.com, le site de l'emploi en Tunisie.