Customer service agent

We are a company located in Sfax offering a service to a Canadian company located in Montreal. 

We are looking for a new customer service team member. NO EXPERIENCE IS NEEDED. Only a very good English and French level (oral and written)

Customer Service Responsibilities list:

·  Manage incoming phone calls

·  Generate sales leads

·  Identify and assess customers’ needs to achieve satisfaction

·  Build sustainable relationships and trust with customer accounts through open and interactive communication

·  Provide accurate, valid and complete information by using the right methods/tools

·  Meet personal/customer service team sales targets and call handling quotas

·  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·  Keep records of customer interactions, process customer accounts and file documents

·  Follow communication procedures, guidelines and policies.

·  Take the extra mile to engage customers

Requirements and skills

• Excellent organization and time management skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• University diploma is a plus
• Fluency in English and French written and spoken is a must

Bonus skills: Knowledge in Maritime container goods delivery is an advantage.

Salary is:

The training period (up to 2 months): 700 DT

Permanent position: starting 850 DT