Customer Contact
Détails de l'annonce
Référence
180722
Date de publication
24 mai 2023
Type de contrat
SIVPLieu de travail
Ben Arous, Ben Arous, Tunisie
Expérience requise
Moins d'un an
Niveau d'études
Bac + 5
Salaire proposé
Disponibilité
Plein temps
Langues
Français Anglais
Mobilité
Internationale
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Entreprise
Entreprise Anonyme
Secteur: commerce / vente / distribution
Taille: Plus de 500 employés
Description de l'annonce
MAIN RESPONSIBILITIES
• Analyze customer release and daily call offs
• Prepare the daily coverage and the shipment plan
• Follow up daily delivery to customers
• Work effectively with Production Team to ensure FG availability
• Deal competently with customer complaints and take all possible actions to resolve issues
• Prepare obsolete claims
• Work with customers on deviations (demand plan, shortages risks) and define solutions to ensure customer satisfaction
• Prepare Diamond diagram and measure customer forecast accuracy.
CANDIDATE PROFILE
To carry out this function, it is important to:
• Know the issues related to logistics and transport;
• Master the MS Office
• Know the main functions of an ERP;
• Have a good level in English.
You are rigorous, reactive and organized.
You have a sense of customer service, good negotiation skills (internally and with customers).