Customer Contact

MAIN RESPONSIBILITIES

• Analyze customer release and daily call offs

• Prepare the daily coverage and the shipment plan

• Follow up daily delivery to customers

• Work effectively with Production Team to ensure FG availability

• Deal competently with customer complaints and take all possible actions to resolve issues 

• Prepare obsolete claims

• Work with customers on deviations (demand plan, shortages risks) and define solutions to ensure customer satisfaction

• Prepare Diamond diagram and measure customer forecast accuracy.

CANDIDATE PROFILE

To carry out this function, it is important to:

• Know the issues related to logistics and transport;

• Master the MS Office

• Know the main functions of an ERP;

• Have a good level in English.

You are rigorous, reactive and organized.

You have a sense of customer service, good negotiation skills (internally and with customers).