technicien support en informatique H/F

You will perform remote support (where customer network access is available) which allows the team to remotely diagnose, configure, monitor, manage, update and Interface with deployed technology (Management Server/ASAP) to remotely monitor and manage customer fleet.
You will monitor and manage assigned queues for devices,provide 2nd level support for resolution of non-reporting print devices.
You will assist in NRD remediation where customer network access is available,maintain and update applicable documentation: Case documentation & SAW documents for cases handled by RMC Fleet Engineers, Customer/Device configuration documents where utilized.
You will provide L1 support and maintenance for deployed RMC technologies.
With High School Degree in technology, Supply Chain Management, Business Administration or other.
A first experience in a telephone support position in a service or end-user support environment. IT Network knowledge.
Excellent verbal and written communication skills in English is a must.