Détails de l'annonce
Référence
175900
Date de publication
8 avril 2023
Lieu de travail
Tunis, Tunisie
Expérience requise
Entre 5 et 10 ans
Niveau d'études
Bac + 5
Disponibilité
Plein temps
Langues
Français Anglais
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Entreprise

BINITNS
Secteur: consulting / étude / stratégie
Taille: Moins de 20 employés
Nous conseillons nos clients Européens sur leur stratégie dans nos domaines d’expertise en intervenant pour leur compte en Europe sur place ou à distance. Quand ils le souhaitent, nous les accompagnons dans l’installation d’équipes de proximité (Nearshore) en Tunisie.
Description de l'annonce
As a Team Leader, your Mission will be:
- Operating the designated platform to process documents and data on behalf of clients in a well-timed efficient way.
- Making sure the data quality is consistently high.
- Overseeing day-to-day operations and being hands-on in evaluating and labeling data accurately and consistently.
- Make sure the data platforms and processes are running well. Both in data collection, integration, and processing.
- Working with other teams (London, Paris) to resolve data processing and or client issues.
- Coach, guide, and support your team of data operations agents developing the team’s effectiveness and ensuring individuals' SLAs and KPIs are met.
- Communicating the status of SLAs and KPIs and being able to act in terms of Client, Product, and Team.
- Proactively using data available to them to allocate the team to upcoming work and projects and communicating status to stakeholders
Your qualifications:
- Master's degree in Management, Finance, or Marketing with more than three years of experience.
- Rigor and a high set of quality standards are your assets.
- Excellent visual, written, and verbal communication skills in English.
- Prior experience in a team lead position or senior member of an operations team is required.
- Previous experience in private markets is desirable, also financial services are preferable.
Good working conditions and package
Starting Date: As soon as possible