BILINGUAL CUSTOMER CARE AGENT – AR&ENG

For our office in Tunis

The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in Standard Arabic and English languages.

Who are you?

• You are fluent in Standard Arabic (written and spoken) and you have at least a B2 level of English
• You have good organizational and time management skills
• You are a team player and a problem solver
• You have a positive attitude and good communication skills
• You are familiar with customer-care department operations

What you are going to do?

• You will provide everyday client support by responding to inquiries by phone and/or digital channels in Arabic and English languages
• You will manage and resolve customer complaints
• You will document all information according to standard operating procedures
• You will maintain and improve performance by adhering to standards and guidelines
• You will update job knowledge by studying new service descriptions; participate in educational opportunities

What do we offer?

• An interesting and dynamic job in the tourism industry
• Work in a newly opened and modern office in Tunis
• A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
• Ability to develop communication skills in foreign languages
• A path of growth aimed at enhancing your professionality
• Internal training to develop professional and language skills
• Flexible working hours
• 3 weeks paid training
• Opportunity to earn target related bonuses
• Gym and Restaurant in our office
• Company events

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