# Goldstar Order Processing Agent - German - **Entreprise** : [NATIONAL PEN](https://www.keejob.com/offres-emploi/entreprises/16116/national-pen/) - **Lieu** : La Marsa, Tunis, Tunisie - **Type de contrat** : CDI - **Niveau d'études** : Bac + 1 - **Expérience** : Moins d'un an - **Langues** : Allemand - **Métiers** : Télé-Acteur, Télé-Conseiller, Télé-Marketing, Télé-Marketing, Télé-Opérateur, Télé-Vendeur - **Salaire** : 1 - 2 TND Mois - **Date de publication** : 2023-03-23 - **Date d'expiration** : 2023-03-23 - **Référence Keejob** : 174926 - **Statut** : Offre expirée ## Description **Location:**  Tunis, Tunisia --- **Overview of Role:** Providing exceptional customer service and accurate order entry for Goldstar-Europe **Performing the role in line with the Goldstar Values:** Family - _Treating our customers and our Goldstar team members like family_ Simplicity - _Ensuring all of our solutions we supply for our customers are easy with no hassle_ Delighting our customers – _We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product_ Work hard, play hard - _Work hard and give our all and at the same time love and enjoy what we do_ **What you will do:** §  **Provide all customers with fast, efficient and first-class post-sale service** including order entry for your specific market, sending order acknowledgements, artwork proofing, approvals and communication regarding delivery dates and answering customer enquiries relating to active orders ·  **Provide proactive order updates** ensuring all exceptions are communicated with the customer and orders meet their ‘ship-by’ dates (eg OOS, artwork problems, etc) ·  **Customer support and issue resolution** resolve order issues, in conjunction with the order management team to solve problems by suggesting alternatives and implementing suitable solutions ·  **Product/Decoration Knowledge** \- Be a product/decoration expert in all facets of what Goldstar offers and keep up with any product changes and decoration techniques ·  **Teamwork, personal and business improvement,** contribute ideas and feedback regularly, take full responsibility for managing time and daily activities and actively participate in all training and development activities ·  **Meet and exceed targets** for accuracy and other set KPI’s (TBC) ·  **General tasks will also include,** setting up new accounts, reviewing stocks before releasing orders, communicating credit check holds and managing all other holds on live orders ·  **Any other duties** including support for other Goldstar markets as required **What we need from you:** **Previous Experience** ·  1yr+ customer service experience or in a similar role ·  A good attitude and willingness to learn about the promotional merchandise trade and Goldstar’s distributor business is essential **Key Skills and attributes** ·  **Attention to detail** – strong accuracy, reading, comprehension and listening skills **_are critical_** ·  **Problem solving skills** \- The ability to think on your feet, the ability to work hard under pressure, and great problem solving skills are three essential attributes for this role ·  **Languages** \- **_Proficient written and oral (_in GERMAN_) is essential_. **Qualification for the role will be partially based on a written test. ·  **Strong communicator** – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential ·  **Customer Service Focus** \- A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential ·  **A** **sense of urgency** and the ability to work in a fast-paced and challenging work environment is essential ·  **Excellent organisation and time-management skills** are also essential ·  **Computer literate, with good keyboard skills;** familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage. **What we will provide:** ·  The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business. ·  A supportive environment with fantastic opportunities to grow and develop your career. ·  A modern, fast paced, and exciting company culture. **Goldstar-Europe:   **Goldstar, part of the global National Pen Group, is Europe’s fastest growing Trade Supplier.  Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers.  Goldstar’s mission is to become the best supplier in the industry and to make all distributors love Goldstar. ## Postuler Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/174926/goldstar-order-processing-agent-german/ --- Source : Keejob.com, le site de l'emploi en Tunisie.