# Customer Service Specialist

- **Entreprise** : Entreprise Anonyme
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI, SIVP
- **Niveau d'études** : Bac + 1
- **Expérience** : Entre 2 et 5 ans
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Chargé De Clientèle, Télé-Conseiller, Télé-Opérateur
- **Date de publication** : 2023-01-19
- **Date d'expiration** : 2023-02-18
- **Référence Keejob** : 172800
- **Statut** : Offre expirée

## Description

# **Tasks and Responsibilities:**  

-  Promptly responding to customer queries via live chat, phone…

-  Helping customers when needed to open their wallets, activate it and manage their accounts

-  Qualifying incoming leads to the CRM

-  Immediately escalating serious complaints or issues that you are not equipped to deal with.

-  Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

-  Maintaining a polite, helpful, and professional manner at all times.

-  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

-  Attending workshops and meetings as required.

-  Providing training to new customer service agents.

-  Respecting client confidentiality at all times.

-  Updating the internal databases with information about technical issues and useful discussions with customers

-  Creating contents (video, demo…) for the website, application and training

-  Assisting in the reporting of the activity of the sales and customer service teams

-  Assisting in creating content for the knowledge base, support and trainings

-  Arranging demo for customers and new joiners to guide them on our platform and tools

  

**Education and Experience:**

-  Bachelor’s degree in any relevant discipline;

-  Excellent Oral and written communication skills;

-  Excellent Sales Skills;

-  1 to 3 years’ experience in the same filed. 

-  Fluent in Arabic and English and French

-  Availability to work any shift or during the weekend if necessary

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/172800/customer-service-specialist/

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Source : Keejob.com, le site de l'emploi en Tunisie.