Customer Service Specialist
Détails de l'annonce
Référence
172800
Date de publication
19 janvier 2023
Type de contrat
CDI SIVPLieu de travail
Tunis, Tunisie
Expérience requise
Entre 2 et 5 ans
Niveau d'études
Bac + 1
Disponibilité
Plein temps
Langues
Arabe Français Anglais
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Entreprise
Entreprise Anonyme
Secteur: consulting / étude / stratégie
Taille: Entre 20 et 100 employés
Description de l'annonce
Tasks and
Responsibilities:
- Promptly responding to customer queries via live chat, phone…
- Helping customers when needed to open their wallets, activate it and manage their accounts
- Qualifying incoming leads to the CRM
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Attending workshops and meetings as required.
- Providing training to new customer service agents.
- Respecting client confidentiality at all times.
- Updating the internal databases with information about technical issues and useful discussions with customers
- Creating contents (video, demo…) for the website, application and training
- Assisting in the reporting of the activity of the sales and customer service teams
- Assisting in creating content for the knowledge base, support and trainings
- Arranging demo for customers and new joiners to guide them on our platform and tools
Education and Experience:
- Bachelor’s degree in any relevant discipline;
- Excellent Oral and written communication skills;
- Excellent Sales Skills;
- 1 to 3 years’ experience in the same filed.
- Fluent in Arabic and English and French
- Availability to work any shift or during the weekend if necessary