Tasks and Responsibilities:

-  Promptly responding to customer queries via live chat, phone…

-  Helping customers when needed to open their wallets, activate it and manage their accounts

-  Qualifying incoming leads to the CRM

-  Immediately escalating serious complaints or issues that you are not equipped to deal with.

-  Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

-  Maintaining a polite, helpful, and professional manner at all times.

-  Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

-  Attending workshops and meetings as required.

-  Providing training to new customer service agents.

-  Respecting client confidentiality at all times.

-  Updating the internal databases with information about technical issues and useful discussions with customers

-  Creating contents (video, demo…) for the website, application and training

-  Assisting in the reporting of the activity of the sales and customer service teams

-  Assisting in creating content for the knowledge base, support and trainings

-  Arranging demo for customers and new joiners to guide them on our platform and tools

Education and Experience:

-  Bachelor’s degree in any relevant discipline;

-  Excellent Oral and written communication skills;

-  Excellent Sales Skills;

-  1 to 3 years’ experience in the same filed.

-  Fluent in Arabic and English and French

-  Availability to work any shift or during the weekend if necessary