Secteur: call center / télévente
Taille: Plus de 500 employés
Description de l'annonce:
For our office in Tunis
The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in English.
Who are you?
- You are fluent in English (at least C1 level in writing and speaking)
- You have good organizational and time management skills
- You are a team player and a problem solver
- You have a positive attitude and good communication skills
- You are familiar with customer-care department operations
What you are going to do?
- You will provide everyday client support by responding to inquiries by phone and/or digital channels in English
- You will manage and resolve customer complaints
- You will document all information according to standard operating procedures
- You will maintain and improve performance by adhering to standards and guidelines
- You will update job knowledge by studying new service descriptions; participate in educational opportunities
What do we offer?
- An interesting and dynamic job in the tourism industry
- Work in a newly opened and modern office in Tunis
- A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
- Ability to develop communication skills in foreign languages
- A path of growth aimed at enhancing your professionality
- Internal training to develop professional and language skills
- Flexible working hours
- 3 weeks paid training
- Opportunity to earn target related bonuses
- Gym and Restaurant in our office
- Company events
Assist Digital in 2021 has been certified as Great Place to Work in Italy.