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Customer Care Agent

BOBST AFRICA AND MIDDLE EAST Tunis Publiée le 10 octobre 2022
Expirée

Détails de l'annonce

Référence

166504

Date de publication

10 octobre 2022

Type de contrat

CDI CDD SIVP

Lieu de travail

Tunis, Tunisie

Expérience requise

Entre 1 et 2 ans

Niveau d'études

Bac + 3

Salaire proposé

1000 TND / Mois

Disponibilité

Plein temps

Langues

Arabe Français Anglais Italien Allemand

Mobilité

Locale, Internationale

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Entreprise

BOBST AFRICA AND MIDDLE EAST logo

BOBST AFRICA AND MIDDLE EAST

Secteur: industrie électro-mécaniques

Taille: Entre 20 et 100 employés

Voir toutes les offres de BOBST AFRICA AND MIDDLE EAST

Description de l'annonce

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.

Objectives

The objective of this position is to provide world class customer service from the point of initial contact through request completion. The Customer Care Specialist is the “tip of the spear” in the customer service chain, and the key advocate for our Customers

Key responsibilities

  • Manage the customer enquiries using different tools SAP/CRC and other internal platforms, picking up the customer call or call the customers back.
  • Be the end to end responsible for the enquiry making sure that is solved by him/herself or other team members in case is a technical enquiry.
  • Answer & register incoming Parts requests (ticket) from customers by phone, fax, email and behind the web portal.
  • Prepare and follow parts quotations
  • Process parts orders & inform customer about expected deliveries (check schedules and potential delays).
  • Check delivery dates and manage retrofits, “important” projects, returns flow & package deals
Professional experience required:

  • At least 3 years’ experience in a Customer Service environment.
  • Knowledge of printing or packaging industry is highly desirable.
Competencies and Skills

  • Systems knowledge / computer skills / database management
  • Process knowledge
  • Sales skills (promotes Bobst organization and products)
  • Customer-oriented attitude (Empathy / Being considerate and patient with Customer)
  • Problem identification / solution-oriented attitude (the capacity to find and work on plan B)

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