Production Support Analyst

As a Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.

• Represent the Production Support organization on company-wide project teams.
• Monitor process and software changes that impact production support
• Communicate project information to the production support staff and raise production support issues to the project team.
• Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
• Manage resources in coordination with the SAS team
• Participate in knowledge transfer to ensure a better grasp of the product and domain.
• VM Creation and environment restoration
• Servers' management and monitoring

What is expected from you

• License diploma or master's degree in information technology
• Good database skills, preferably in Postgresql
• Experienced with basic UNIX and Shell Scripting (Automation anywhere)
• Strong written and oral communication skills in both French and English.
• Unwavering commitment to customers.
• Perfect punctuality.
• Critical Mindset
• The job requires participation in an after-hours/weekend rotation: Resource willing to work in a 24X7 project environment. The project runs in 3 shifts daily including Weekends.
• Willingness to learn.

Would be a plus if you have : 

• Cloud  and virtualization knowledge
• SMTP Configuration knowledge

Benefits

What's in it for you? 

• Develop expertise by participating in knowledge sharing events organized internally (talks, conferences, fairs)
• Challenging and collaborative work environment
• Group Insurance
• Luncheon vouchers
• The night shifts have bonuses

As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age.