# Production Support Analyst

- **Entreprise** : [PLANISWARE](https://www.keejob.com/offres-emploi/entreprises/25809/planisware/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI, SIVP
- **Niveau d'études** : Bac + 3
- **Expérience** : Moins d'un an
- **Langues** : Français, Anglais
- **Métiers** : Administrateur De Base De Données, Ingénieur Réseaux, Ingénieur Télécom, Technicien De Maintenance Informatique, Technicien En Informatique, Technicien En Télécommunication, Technicien Réseau, Technicien Réseau
- **Date de publication** : 2022-07-15
- **Date d'expiration** : 2022-08-14
- **Référence Keejob** : 161083
- **Statut** : Offre expirée

## Description

As a Production Support Analyst, you will be responsible for providing support to our clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner.

  * Represent the Production Support organization on company-wide project teams.
  * Monitor process and software changes that impact production support
  * Communicate project information to the production support staff and raise production support issues to the project team.
  * Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
  * Manage resources in coordination with the SAS team
  * Participate in knowledge transfer to ensure a better grasp of the product and domain.
  * VM Creation and environment restoration
  * Servers' management and monitoring

 

 

## What is expected from you

  * License diploma or master's degree in information technology
  * Good database skills, preferably in Postgresql
  * Experienced with basic UNIX and Shell Scripting (Automation anywhere)
  * Strong written and oral communication skills in both French and English.
  * Unwavering commitment to customers.
  * Perfect punctuality.
  * Critical Mindset
  * The job requires participation in an after-hours/weekend rotation: Resource willing to work in a 24X7 project environment. The project runs in 3 shifts daily including Weekends.
  * Willingness to learn.

**Would be a plus if you have :  **

  * Cloud  and virtualization knowledge
  * SMTP Configuration knowledge

 

 

## Benefits

What's in it for you? 

  * Develop expertise by participating in knowledge sharing events organized internally (talks, conferences, fairs)
  * Challenging and collaborative work environment
  * Group Insurance
  * Luncheon vouchers
  * Gym Membership
  * Transport provided ;) Your comfort matters
  * The night shifts have bonuses

_As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age.  _

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/161083/production-support-analyst/

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Source : Keejob.com, le site de l'emploi en Tunisie.