Customer service supervisor

Transsion holdings' branch in Tunisia is looking for 01 Customer service supervisor in Sousse to work in the smartphone industry (after-sales services).

Main Responsibilities :

• Following the company strategy to find the dealers to open the service center in appointed cities
• Following the company strategy to find the dealers to open the collection point in appointed cities
• KPI management by region which includes : TAT\Satisfaction\RR\RWR
• Following the branch image improvement and rectifying and reforming following HQ requests
• Reporting：preparing daily and weekly report for line managers upon request
• Spareparts sales and accessories sales to reach the targets set by the company

Basic Requirements:

• Bachelor’s degree in IT, trade, telecommunication or related field of studies
• 3- 4 years of relevant experience in a similar position or in mobile and smartphone fields
• Excellent verbal and written communication skills in English.
• Advanced knowledge on MS Office Programs and other softwares (IT drive)
• Strong communication and analytical skills with professional attitude
• Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.

Work conditions:

• Workplace : Sousse
• Working hours : 48h/week
• Gross Salary : 1800 TND - 2050 TND

About the company:

Carlcare service is the Tunisian branch of The group Transsion holdings (Known for TECNO, INFINIX and ITEL brands of smartphone), it operates all over Africa, Middle East and Asia.