IT Service Desk Analyst Technician ITT042022
Détails de l'annonce
Référence
156268
Date de publication
29 avril 2022
Type de contrat
CDILieu de travail
Sfax, Tunisie
Expérience requise
Entre 2 et 5 ans
Niveau d'études
Bac + 3
Disponibilité
Plein temps
Langues
Français Anglais
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Entreprise
CRIT
Secteur: recrutement / ressources humaines
Taille: Entre 20 et 100 employés
Acteur global en ressources humaines: recrutement, intérim, formation et conseil RH.
Description de l'annonce
CRIT is looking for an IT Service Analyst Tehnician for an oil and Gas Company
Duties:
Act as front request receiver - Respond to service desk phone calls and monitor helpdesk mailbox / Log all received requests/incident in the Help Desk Tracking Ticketing System/ Evaluate the criticality and treat all received request/incident in timely manner by assigning to the appropriate support member.
Requirements:
Minimum Licence degree (diplome de licence) in computer science/ Minimum 3 years experience as Service desk analyst in a related field/ Good understanding of ITIL V3/V4 lifecycles and processes
Based in Sfax.
Application conditions :
The application must include: the reference of the job offer you are applying for, your CV in English, a copy of your diploma and a copy of your National ID Card before the 20 April 2022.
Candidates must be fluent in both written and spoken English.
Réf: ITT042022
