# Customer service agent

- **Entreprise** : [GROUPADO TUNISIE](https://www.keejob.com/offres-emploi/entreprises/21646/groupado-tunisie/)
- **Lieu** : La Marsa, Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 3
- **Expérience** : Entre 1 et 2 ans
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Assistant Aux Achats, Assistant Logistique, Télé-Conseiller
- **Salaire** : 1000 - 1250 TND Mois
- **Date de publication** : 2022-04-11
- **Date d'expiration** : 2022-05-11
- **Référence Keejob** : 155103
- **Statut** : Offre expirée

## Description

**Main Responsibilities** :

-Reply to provide questions , product availability , and promotions via phone , email and online chat . provide guidance through the online ordering process . 

-Address and resolve post-order questions regarding shipping ,billing and delivery . 

-Perform phone conversation with customers to answer their questions, provide information and advise them.

-Manage large amounts of incoming phone calls.

-Ensure follow up through emails, phone or any required means .

-Ensure the smooth running of business operations .

-Assist customers on states of their shipment, outstanding shipments or tracking . 

-Build sustainable relationships and trust with customer accounts through open and interactive communication . 

**Required Skills & Qualifications :**

-Ability to communicate in French and English language. 

-You have good organizational and time management skills.

-You are a team player and a problem solver.

-You have a positive attitude and good communication skills.

-You are familiar with customer-care department operations.

Experience in logistics is preferred.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/155103/customer-service-agent-e-commerce/

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Source : Keejob.com, le site de l'emploi en Tunisie.