HPE ARUBA WLAN Engineer with English

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally. Add case resolution to KMS.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Preferred Qualifications:

• Engineering Degree in Network, Computer Science, or equivalent.
• Prior Experience in Networking Domain or customer support.

Preferred Skills:

• Excellent communication in English (Second European language is an advantage).
• Network technologies including Routing, Switching, Wireless, Security and Network management.
• Basics of WLAN technology (802.11 Standards, Controller and APs).
• Good troubleshooting approach (from Level 1 to 7 of OSI)
• Ability to be autonomous and self-directed
• Superior customer service skills.
• Phone and remote support experience. E-support experience.

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status