Customer service supervisor
Détails de l'annonce
Référence
151133
Date de publication
9 février 2022
Lieu de travail
Sousse, Tunisie
Expérience requise
Entre 2 et 5 ans
Niveau d'études
Formations professionnelles
Disponibilité
Plein temps
Mobilité
Locale
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Entreprise
CARLCARE SERVICE TN LIMITED - TRANSSION HOLDING
Secteur: commerce / vente / distribution
Taille: Entre 20 et 100 employés
Le géant chinois Transsion, fabricant des marques Tecno, Infinix, Itel et des accessoires de téléphonie mobile et développeur du service Carlcare pour les SAV, s’est implanté en Tunisie en 2020 sous le nom de Carlcare service TN limited pour développer ses activités et conquérir un nouveau marché après avoir réussi à contrôler la plupart des marchés du continent africain.
Description de l'annonce
Transsion holdings' branch in Tunisia is looking for 01 Customer service supervisor in Sousse to work in the smartphone industry (after-sales services).
Main Responsibilities :
- Following the company strategy to find the dealers to open the service center in appointed cities
- Following the company strategy to find the dealers to open the collection point in appointed cities
- KPI management by region which includes : TAT\Satisfaction\RR\RWR
- Following the branch image improvement and rectifying and reforming following HQ requests
- Reporting：preparing daily and weekly report for line managers upon request
- Spareparts sales and accessories sales to reach the targets set by the company
Basic Requirements:
- Bachelor’s degree in IT, trade, telecommunication or related field of studies
- 3- 4 years of relevant experience in a similar position or in mobile and smartphone fields
- Excellent verbal and written communication skills in English.
- Advanced knowledge on MS Office Programs and other softwares (IT drive)
- Strong communication and analytical skills with professional attitude
- Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.
Work conditions:
- Workplace : Sousse
- Working hours : 48h/week
- Gross Salary : 1800 TND - 2050 TND
- Language : English (chinese line manager)
About the company:
Carlcare service is the Tunisian branch of The group Transsion holdings (Known for TECNO, INFINIX and ITEL brands of smartphone), it operates all over Africa, Middle East and Asia.