Détails de l'annonce
Référence:
149571
Publiée le:
17 janvier 2022
Type de poste:
CDI
Lieu de travail:
Tunis, Tunisie
Expérience:
Entre 1 et 2 ans
Étude:
Bac + 3
Disponibilité:
Plein temps
Langues:
Français , Anglais
Entreprise:
ZERDA DIGITAL
Secteur: communication / publicité / média
Taille: Moins de 20 employés

We are a full-service digital marketing agency. We help our customers (mainly internationals) generate more leads and sell more their products and services by enhancing their business’ presence in the online world.

Resourceful mapping, digital sharpness and creative adaptability are what define Zerda Digital the most. We provide a wide range of digital marketing services such as:

  • Advising, consulting, audits, planning and coaching services.
  • Analytics, SEO, Ads, sales funnels, SM and emailing services.
  • UX/UI, Web design and development, 2D/3D animation and content marketing services.

Description de l'annonce:

On behalf of one of our Canadian clients - a leader in people counting solutions for retailers, libraries, public organizations and any organization needing traffic analytics - we are looking for a Customer Success assistant and CRM Administrator to join the Customer Success team. Our client provides hardware & software solutions (counting devices connected to an app on mobile phones and a computer platform) which enables their client to access their visitor stream data from anywhere, while also gathering info on their sales performance—thanks to the importation of their POS and staffing data.

Are you dynamic, full of energy and naturally give everything your all? Are you a relationship builder, hard worker and looking to grow as a professional?! Are you resilient, highly organized, and always go that extra mile? If this is you, then please read on:

This recruit is responsible for supporting the Customer Success Team of our client servicing their existing customers. As a Customer Success assistant and CRM Administrator, you will be helping the team deliver at all times to maintain an exceptional customer service. Main duties include but are not limited to:

  • Creating and managing daily customer quotations (external) and orders (internal) for both new and existing customers via CRM and associated tools, within the company guidelines.
  • Preparing and managing submittals and orders accurately.
  • Using CRM systems with all relevant customer information.
  • After-sale follow up: onboarding new and existing customers via emails + documenting all their information in the client’s internal platforms.
  • Developing effective working relationships with colleagues and customers.
  • Supporting the team with any other tasks that may arise.

What we are looking for:

  • Bachelor's degree in economics, Business Administration, Management, English or French degree or a similar educational background is preferable.
  • A significant working experience in a comparable administrative role (preferably experience in B2B). 
  • To have user knowledge of Microsoft Office and Customer Relationship Management software is a plus.
  • Excellent analytical skills with a profound understanding of compliant sales and invoicing processes with a focus on finding solutions
  • Effective at written and verbal communication.
  • Fluent in French and English (Mandatory written and verbal communication)
  • Experience of working autonomously and as part of a team.
  • Highly organized, self-motivated and with the ability to plan time effectively and prioritize

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All employment is decided based on qualifications, merit and business need. This job is only for those who are always looking to challenge themselves. Apply now if you think you can do things the Zerda Way! Apply now even if the top three of what we’re looking for list doesn’t exactly define you, but the rest of the requirments SHOULD certainly do!