CUSTOMER SERVICE_ AIR-FREIGHT

A leading international air freight forwarding company in TUNIS is now seeking for a high calibre individual to fill in the position of Customer Service Executive:

Responsible for providing and maintaining effective customer service and satisfaction; providing information to resolve customer shipment related issues; interacting with management and warehouse personnel to establish service criteria and meet customer requirements.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

·Customer oriented with good interpersonal & communication skills

·Knowledge of warehouse & airfreight operations would be an asset

·General written and spoken skills in English & French

·Eager to learn and able to work under pressure

·Immediate availability is highly preferred