# Service Desk Technician

- **Entreprise** : [MEDITERRANEAN SHIPPING CO. TUNISIA SARL](https://www.keejob.com/offres-emploi/entreprises/24692/mediterranean-shipping-co-tunisia-sarl/)
- **Lieu** : Rades, Ben Arous, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 2
- **Expérience** : Entre 1 et 2 ans
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Technicien D'Assistance Informatique
- **Date de publication** : 2021-12-28
- **Date d'expiration** : 2022-01-27
- **Référence Keejob** : 148071
- **Statut** : Offre expirée

## Description

To provide Technical support to both internal and external employees, assisting them with Hardware and Software problems via phone, email or onsite. The role requires the individual to have the willingness to learn and want to aid in supporting all aspects of IT Support, assisting other IT Teams where required.   
  
  
Duties and Responsibilities   
  
The key responsibilities of the role include but are not exclusive to:   
  
Troubleshoot laptop/desktop and system problems, diagnose and solve hardware/software Incidents/problems   
Be the first point of call for all our users   
Escalating IT issue to the Service Desk Manager where necessary   
Incident and problem management   
Completing Internal user moves including phones   
Asset/Configuration Item Management   
Performing basic administrative support duties, as required, to meet specific operational objectives   
Setting up new users and disabling expired accounts in accordance with HR requirements   
Provide exceptional Service support to the business   
Provide solution(s)/work around(s) to incidents and Problems   
Contribute to polices, processes and procedures   
Performing miscellaneous job-related duties as assigned by the Service Desk Manager   
Install, maintain and support new applications   
Work to SLA thresholds for incident(s), request(s) and problem(s)   
Prioritising and managing several open cases and mini projects at one time   
Keep up to date with advancements in technology   
Review of services, application delivery, patching and Anti-Virus   
Work with a variety of business and technical teams to enhance service   
Systems monitoring.   
Supporting Users on both hardware and Software applications   
Administer Active Directory   
Supporting and Maintaining MS Server/Desktops and MS Exchange

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/148071/service-desk-technician/

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Source : Keejob.com, le site de l'emploi en Tunisie.