Technical support specialist
Détails de l'annonce
Référence
147130
Date de publication
6 décembre 2021
Type de contrat
CDDLieu de travail
Ben Arous, Tunisie
Expérience requise
Entre 2 et 5 ans
Niveau d'études
Bac + 3
Disponibilité
Plein temps
Langues
Arabe Français Anglais
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Entreprise
CARLCARE SERVICE TN LIMITED - TRANSSION HOLDING
Secteur: commerce / vente / distribution
Taille: Entre 20 et 100 employés
Le géant chinois Transsion, fabricant des marques Tecno, Infinix, Itel et des accessoires de téléphonie mobile et développeur du service Carlcare pour les SAV, s’est implanté en Tunisie en 2020 sous le nom de Carlcare service TN limited pour développer ses activités et conquérir un nouveau marché après avoir réussi à contrôler la plupart des marchés du continent africain.
Description de l'annonce
Transsion holdings' branch in Tunisia is looking for a technical support specialist in the smartphone industry:
Main Responsibilities:
- Dealing with all smartphones problems either Software or Hardware.
- Check all device problems and fix the device in a short time with high quality according to company policy and procedure.
- Diagnostics and repairing any faults found, Make an analysis of all problems and send it to the quality team.
- Repair BGA and LEVEL 3 Work
- Training the staff for BGA repair , SW , IMEI Writing , QC Tools and any documents received from HQ and make sure all branches SW is updated.
- Download all SW and share it with branches.
Basic Requirements:
- Bachelor’s degree in IT, maintenance and repair, telecommunication or related field of studies
- 3- 4 years of relevant experience in a similar position or in mobile and smartphone fields
- Excellent verbal and written communication skills in English.
- Advanced knowledge on MS Office Programs and other softwares (IT drive)
- Strong communication and analytical skills with professional attitude
- Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.
Work conditions:
- Workplace : El Mghira Industrial zone (indoors)
- Working hours : 48h/week
- Gross Salary : 2000 - 2500TND
- Language : English (chinese line manager)
About the company:
Carlcare service is the Tunisian branch of The group Transsion holdings (Known for TECNO, INFINIX and ITEL brands of smartphone), it operates all over Africa, Middle East and Asia.
