# Call Center Supervisor (Experience is a must)

- **Entreprise** : [VOICECOM](https://www.keejob.com/offres-emploi/entreprises/5870/voice_com/)
- **Lieu** : Ariana Ville, Ariana, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 2
- **Expérience** : Entre 1 et 2 ans
- **Langues** : Arabe, Anglais
- **Métiers** : Superviseur
- **Date de publication** : 2021-12-02
- **Date d'expiration** : 2021-12-02
- **Référence Keejob** : 145287
- **Statut** : Offre expirée

## Description

We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

Responsibilities: 

- Answering agent questions regarding best practices or difficult calls.

-  Identifying operational issues and suggesting possible improvements.

-  Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

\- Preparing reports and analyzing data to assist management as they determine call center goals.

\- Working with other supervisors and management team members to support agents and maximize customer satisfaction.

  

Requirements :

\- Proven experience as call center supervisor or similar supervisory position.

\- Experience in customer service is essential.

\- Proficient in English and Middle eastern dialect.

- Knowledge of performance evaluation procedures.

- Excellent organizational and leadership skills.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/145287/call-center-supervisor-experience-is-a-must/

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Source : Keejob.com, le site de l'emploi en Tunisie.