Détails de l'annonce
Référence
144211
Date de publication
14 octobre 2021
Type de contrat
CDILieu de travail
Tunis, Tunisie
Expérience requise
Entre 1 et 2 ans
Niveau d'études
Bac + 3
Disponibilité
Plein temps
Langues
Anglais
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Entreprise
EVIIVO
Secteur: informatique / télécoms
Taille: Entre 100 et 200 employés
eviivo est une entreprise à forte croissance qui propose une solution logicielle permettant aux propriétaires de gîtes, chambres d’hôtes, B&B et autres petits hôteliers d’optimiser la gestion de leur hébergement au quotidien. Notre outil diffuse et met à jour en temps réel les informations de disponibilités et de tarifs sur de multiples canaux de ventes B2C tels que Booking.com, Airbnb, Expedia etc.
eviivo est une solution tout-en-un (channel manager + PMS) donnant la possibilité à nos clients de garder le contrôle et gérer leur établissement de manière centralisée.
eviivo, c’est 160 passionnés dans le monde qui travaillent au service de plus de 16 000 propriétés situées principalement au Royaume-Uni, en Allemagne, en France, en Italie, en Espagne, au Portugal et aux États-Unis.
Description de l'annonce
eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in UK, Germany, France, Tunisia, USA and more recenty in Spain. We currently have 160 employees and over 20,000 clients worldwide.
Role
You assist eviivo customers based in the UK market.
Responsibilities
- Provide support and advice in English to resolve customer queries by phone, chat and portal (from basic problems, login and password issues to more technical issues linked to payment, invoices...)
- Access customer PCs to trouble shoot technical issues including the analysis of anti-virus and firewall software impacts
- Escalate genuine technical issues to the R&D Team using the CRM system
About you
- Excellent spoken and written English is mandatory
- Experience of product support, customer service
- Tech lover - you'll spend your time solving technical issues on the computer
- Ability to analyse errors
- Polite, professional, calm under pressure and self-motivated to meet targets
The company offers
- Permanent contract, full time
- Role based in Tunis, Les Jardins du Lac 2
- Lunch tickets and health insurance
- Great working atmosphere in an international environment
- Combine success and fun within a great company culture together with smart, driven and social people
