Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Description de l'annonce:
We are looking for a ticket agent to join our subsidiary based in Tunisia.
· The primary job function of a travel specialist is to handle online booking transactions (airline tickets, hotels, travel insurance, and tours). The qualified candidate will ensure the availability of service, support, and dedication of the company. He/She is expected to provide all necessary reports (ticketed summary, daily sales report, incentive log, sub agent commission, etc.)
Should be able to handle travel booking transaction including airline tickets, hotels, travel insurance, and tours
Knowledge in Amadeus reservation and ticketing platform and having at least one (2) year of work experience in the travel industry (travel agency, hotel, airport,) are a plus
Must possess good English and Tagalog communication and customer relations skills
You will replay information to the customer and assist in finding the right itinerary for their needs.
You will cancel and change reservations when customers request it.
Specific Accountabilities Include
Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following procedures and regulations to achieve the highest possible quality of reservations service.
Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
Issuing tickets and quoting correct fares to passengers
To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience.
Completion of the IATA Amadeus Certificate is an advantage.
You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
You will need to be fluent (written and spoken) in English to perform this role.
Experience Needed: More Than 2 Years
Career Level: Experienced (Non-Manager)