PROGRAM OFFICER

PURPOSE OF POSITION:

The Program Officer reports to the Program Coordinator. This position is intended for someone who

has a long-term interest in programs management and development. She / He manage daily

operations and supports the Program Coordinator in program execution, including schools

correspondence and marketing. She / He Manages office service functions needed to facilitate a

productive work environment.

Responsibilities

Responsibilities include, but are not limited to:

Program Growth and Quality:

• Supports Program Coordinator in the execution and delivery of programs by conducting

correspondence with schools, assisting with presentations, preparing for training.

• Supports quality initiatives through excellent customer service and support and process

documentation.

• Learns each Injaz Program offering and the requirements to ensure a quality implementation.

• Develop relationships with Educational intitutions, teachers, and volunteers.

• Contributes to the execution of the organizational marketing plan.

• Follow the performance indicators defined with management (KPI).

Securing & Training Volunteers

• Support the Operations team with the development and delivery of needed presentations.

• Develops and maintains constructive relationships to support educational institutions retention

and reach.

• Anticipates customer needs and expectations.

• Continually provides feedback, program materials and resources to volunteers and teachers.

• Demonstrates customer orientation and focus in providing products and services.

• Develops positive rapport with school officials.

• Gauges customer satisfaction and recommends the changes in products and services needed to

increase satisfaction.

• Displays a sensitivity to customer diversity.

• Support the Operations team with the development and the implementation of volunteer

orientation/training programs.

• Support in securing location of training, developing orientation materials, scheduling

volunteers/teachers, ordering of program materials, distributing the registration and evaluation

forms.

Participant Recognition

• Support with the development and implementation of method of participant recognition.

• Support with the logistics planning of event(s); information of volunteers, teachers, educational

Institutions’ administrators and business executives of event; planning and distribution of

appreciation materials.

Financial Planning / Analysis / Reporting:

• Assists with the elaboration of the budget process.

• Accounting entries.

• Provides accurate and timely expenses.

Position Qualifications:

Required

• Bachelor's degree or equivalent business experience.

• One years demonstrated working experience.

• Interest and ability to learn about education and business.

• Strong oral and written communication.

• Strong interpersonal skills and abilities to work well with others.

• Strong organization and planning skills.

• Ability to be creative.

• Evidence of problem solving.

• Computer literacy.

• Self-motivation and an entrepreneurial attitude.

• Excellent Arabic and English.

• Customer service orientation.

• Desire to develop a career in the education, non-profit, or business sectors.

• Sincere interest in the mission of Injaz Tunisia.

• Adhere to Injaz Tunisia Charter of Values and Code of Conduct.

Desired

• one years’ experience.

• Understanding of the Tunisian Education system and levers.

• Some experience with IS/IT and HR