Responsable SAV

We are looking  an after-sales services Supervisor

Main Responsibilities :

• Oversee all after-sales services provided to clients to ensure customer satisfaction
• Assist clients in resolving issues and complaints concerning purchased products
• Maintain contact with clients to obtain customer feedback regarding product quality
• Build and establish good work relationship with partners and clients to facilitate product assistance
• Negotiate with partners and clients to establish contract details and attain profit margin and monitor it.
• Organize promotional and marketing campaigns to create awareness and product publicity
• Supervise the operations of after sales teams to ensure set targets are met
• Develop and implement after-sales strategies 
• Coordinate with other sales departments to discuss business plans
• Develop and optimize support and service processes, tools, and systems
• Provide periodic reports to head of BU on all after sales activities
• Ensure compliance with company policies when carrying out job duties.

Basic Requirements:

• Bachelor’s degree in technical fields, sales or relevant field of study
• Over 2 years of relevant experience in customer services and after-sales in mobile and smartphone fields
• Strong network in mobile and smartphone fields
• Excellent verbal and written communication skills in English.
• Advanced knowledge on MS Office Programs and other softwares (IT drive)
• Strong communication and analytical skills with professional attitude
• Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.

Interested candidates must apply with an english resume 

Gross salary range : 1800 TND - 2000TND