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Client Support Specialist

FNZ Tunis Publiée le 7 juillet 2021

Expirée

Détails de l'annonce

Référence

136835

Date de publication

7 juillet 2021

Type de contrat

CDI

Lieu de travail

Tunis, Tunisie

Expérience requise

Entre 2 et 5 ans

Niveau d'études

Bac + 4

Disponibilité

Plein temps

Langues

Français Anglais

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EFFIOS EXPERTISE • Tunis

Entreprise

FNZ

Secteur: banque / finance / assurances

Taille: Entre 20 et 100 employés

FNZ provides agile and scalable Front-to-Back software solutions designed to meet the specific requirements of the private banking and wealth management industries. Evolving in a complex and changing regulatory environment New Access’ solutions help bankers to connect conveniently and efficiently with their clients thanks to new digital channels.

Our offer covers the full client relationship lifecycle from account opening, through client data and document management to the management of their portfolios:

Onboarding and Client Relationship Management (CRM), secure Electronic Document Management System (EDMS) with LOGICAL ACCESS®, Portfolio and Order Management (PMS/OMS) with EQUALIZER®, Client Data Management with CIM and a comprehensive Core Banking solution with APSYS.

New Access’ Front-End solution BANKER’S FRONT integrates in one 360° view all information linked to the client including: onboarding processes, documents, portfolios, and client data.

New Access provides professional and personalized Managed Services, which involves operating or running IT systems as well as application management services for its clients.

With headquarters in Geneva, New Access already installed its solutions in over 180 sites in 19 countries.

Voir toutes les offres de FNZ

Description de l'annonce

We are looking for a Client Support Specialist who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to

Handle client service or support related incoming requests
Ensure that all client issues are tracked and resolved in a timely manner
Ensure customer satisfaction by responding promptly to customer inquiries.
Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Requirements/Skills:

A past experience - of at least 2 years - on client support activities
Customer-service oriented
Ability to stay calm when customers are stressed or upset.
Excellent communication skills and ability to maintain high customer service and satisfaction

Ability to apply logical principles and analytical thinking to solve practical problems
Strong interpersonal skills, and ability to collaborate with others

Detail-oriented with good organizational skills

Good written and oral English level
Good knowledge of Finance and Banking domain.
Good knowledge of Oracle RDBMS and SQL is a plus