Entreprise:
EVIIVO
Secteur: informatique / télécoms
Taille: Entre 100 et 200 employés
Secteur: informatique / télécoms
Taille: Entre 100 et 200 employés
eviivo est une entreprise à forte croissance qui propose une solution logicielle permettant aux propriétaires de gîtes, chambres d’hôtes, B&B et autres petits hôteliers d’optimiser la gestion de leur hébergement au quotidien. Notre outil diffuse et met à jour en temps réel les informations de disponibilités et de tarifs sur de multiples canaux de ventes B2C tels que Booking.com, Airbnb, Expedia etc.
eviivo est une solution tout-en-un (channel manager + PMS) donnant la possibilité à nos clients de garder le contrôle et gérer leur établissement de manière centralisée.
eviivo, c’est 160 passionnés dans le monde qui travaillent au service de plus de 16 000 propriétés situées principalement au Royaume-Uni, en Allemagne, en France, en Italie, en Espagne, au Portugal et aux États-Unis.
Description de l'annonce:
eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings, connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in London, Düsseldorf, Paris, Lyon, Tunis and more recenty in Austin, USA. We currently have 160 employees and over 16,000 clients worldwide.
We are looking for several Customer Support Interns for our UK and FR market during summer season.
Role
You assist Customer Support Agents by answering phone calls from our customers based on the UK or French market.
Responsabilities
- Answer telephone calls in English/French in a clear and polite manner
- Redirect customers to our Help pages where possible so that they solve the problem themselves.
- Record complex technical problems in our CRM database and pass them on to the manager.
- Notify the manager if a customer has been waiting for a response for a long time.
- Identify recurring problems and report them to the manager.
About you
- Young graduate who is looking for a summer job
- Excellent spoken and written English/French is mandatory
- Telephone skills, politeness and good resistance to stress
- A first experience in a call center, customer service is a plus
- Capacity of analysis and understanding
The company offers
- 3-month paid contract, full time
- Position based in Tunis, El Kram, Les Jardins du Lac 2
- Excellent working atmosphere in an international environment
- Combine success and fun with smart and motivated people.
