Customer Care Agent

RIADVICE A Tunisian company headed by one of the longest contributing developers to BigBlueButton. The company offers hosting for BigBlueButton, customization of the product and support in English, French and Arabic.

Covid-19 re-shaped RIADVICE business model and we now offering hosting for BigBlueButton to around 30 customers around the world distributed in 15 countries with daily peaks of 12k concurrent users.

Are you passionate about interacting directly with customers and helping to resolve their issues?

As a Customer Care , you will handle customer service inquiries regarding products, services and technical issues in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service

Your Role Will Include

• Answering all customer inquiries through various channels (ticketing system, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Preparing communication e-mails templates.
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/centre.
• Writing technical documentation for the platform.
• Performing additional responsibilities as required

In Return You Will Bring

• Undergraduate degree in Marketing or Business Administration preferred
• Strong command of the French and English
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service
• Experience with graphic design and/or photo imaging design software a plus

Apply NOW and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.