# IT Senior Helpdesk Service Support

- **Entreprise** : [PIXARTPRINTING](https://www.keejob.com/offres-emploi/entreprises/21290/tunis-upload-and-print/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 3
- **Expérience** : Entre 5 et 10 ans
- **Langues** : Anglais, Italien
- **Métiers** : Responsable Informatique
- **Date de publication** : 2021-04-27
- **Date d'expiration** : 2021-05-27
- **Référence Keejob** : 134514
- **Statut** : Offre expirée

## Description

We are looking for a IT Senior Helpdesk Service Support  :

This is a great opportunity to work in a fast-paced innovative environment and grow top-class IT Support and Customer Service skills.

 **Main functions**

  * Investigate and resolve end-user issues
  * Complete the onboarding process for new hires. Register new hires in Active Directory, grant them access rights, install and configure security and collaboration tools
  * Investigate and resolve network connection issues as well as hardware and software configuration/ deployment issues
  * Prioritize urgent issues and escalate them to the relevant teams
  * Work collaboratively with other teams to implement and maintain IT procedures and guidelines (including IT security policies)
  * Promote awareness and ensure compliance of IT procedures and guidelines within the Helpdesk team
  * Install/deploy hardware and software where necessary
  * Manage Window/Mac /Linux /Androiddevices
  * Manage voice, telecommunication and printing devices
  * Manage and inventorize software licenses
  * Maintain positive relationships with external vendors
  * Provide remote /onsite support when necessary
  * Ticket management
  * Asset management & Data Entry

Requirements:  

  * At least 3-year experience working in a IT Support/ Helpdesk organization (previous experience working for a e-commerce company is considered a plus)
  * Able to communicate effectively with technical and non-technical audiences
  * Strong customer orientation skills
  * Strong troubleshooting and problem-solvingskills
  * Advanced knowledge of the most common hardwareand software tools/ products/ solutions used by large enterprises. This includes (but is not limited to) Active Directory and Microsoft O365
  * Previous experience working with a ticketing system such as Jira, Zendesk, ManageEngine or similar
  * Able to support a medium-large business community (200+ users)
  * Able to create IT process and support documentation
  * Must be a team player
  * Fluent in English

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/134514/it-senior-helpdesk-service-support/

---
Source : Keejob.com, le site de l'emploi en Tunisie.