IT Senior Helpdesk Service Support

We are looking for a IT Senior Helpdesk Service Support  :

This is a great opportunity to work in a fast-paced innovative environment and grow top-class IT Support and Customer Service skills.

 Main functions

• Investigate and resolve end-user issues
• Complete the onboarding process for new hires. Register new hires in Active Directory, grant them access rights, install and configure security and collaboration tools
• Investigate and resolve network connection issues as well as hardware and software configuration/ deployment issues
• Prioritize urgent issues and escalate them to the relevant teams
• Work collaboratively with other teams to implement and maintain IT procedures and guidelines (including IT security policies)
• Promote awareness and ensure compliance of IT procedures and guidelines within the Helpdesk team
• Install/deploy hardware and software where necessary
• Manage Window/Mac /Linux /Androiddevices
• Manage voice, telecommunication and printing devices
• Manage and inventorize software licenses
• Maintain positive relationships with external vendors
• Provide remote /onsite support when necessary
• Ticket management
• Asset management & Data Entry

• At least 3-year experience working in a IT Support/ Helpdesk organization (previous experience working for a e-commerce company is considered a plus)
• Able to communicate effectively with technical and non-technical audiences
• Strong customer orientation skills
• Strong troubleshooting and problem-solvingskills
• Advanced knowledge of the most common hardwareand software tools/ products/ solutions used by large enterprises. This includes (but is not limited to) Active Directory and Microsoft O365
• Previous experience working with a ticketing system such as Jira, Zendesk, ManageEngine or similar
• Able to support a medium-large business community (200+ users)
• Able to create IT process and support documentation
• Must be a team player
• Fluent in English