# Client Support Manager

- **Entreprise** : [FNZ](https://www.keejob.com/offres-emploi/entreprises/16752/new-access/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 5
- **Expérience** : Entre 5 et 10 ans
- **Langues** : Français, Anglais
- **Métiers** : Ingénieur Informatique
- **Date de publication** : 2021-04-16
- **Date d'expiration** : 2021-04-16
- **Référence Keejob** : 132237
- **Statut** : Offre expirée

## Description

Responsibilities:

  
We are looking for a Client Support Manager who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment  
  
The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.  
  
The candidate will have as main responsibilities, to  
  
Handle client service or support related incoming requests  
  
Ensure that all client issues are tracked and resolved in a timely manner  
  
Ensure customer satisfaction by responding promptly to customer inquiries.  
  
Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Requirements/Skills:

  
A global experience of 10 years or more, including more than 3 years in team management

A past experience on client support activities, in Banking/Finance domain.

  
Customer-service oriented

  
Ability to stay calm when customers are stressed or upset.

  
Excellent communication skills and ability to maintain high customer service and satisfaction

  
Ability to apply logical principles and analytical thinking to solve practical problems  
  
Strong interpersonal skills, and ability to collaborate with others  
  
Detail-oriented with good organizational skills

  
Good written and oral English level  
  
Good knowledge of Finance and Banking domain.  
  
Good knowledge of Oracle RDBMS and SQL is a plus

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/132237/client-support-manager/

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Source : Keejob.com, le site de l'emploi en Tunisie.