agent help desk

Your main mission:

You should assist our customers through the various communication channels to help them find answers to their questions and resolve technical issues if necessary.

The work mainly consists of:

● Processing of complaints / requests received through: Live Chat on the website, Facebook page, Whatsapp, Email.

● Answering to comments on the Facebook page

● Analyzing technical problems and escalated a complaint to the department concerned.

Required profile :

Excellent command of written English

Comfortable speaking English

Knowledge of sports betting required (betting rules , General terms and conditions of use, etc.)

Positive, you like working in a team and also know how to manage your work independently.

An analytical mind necessarily recommended