Technical Support Helpdesk Level II
Détails de l'annonce
Référence
128546
Date de publication
11 janvier 2021
Type de contrat
CDD SIVPLieu de travail
Tunis, Tunisie
Expérience requise
Moins d'un an
Niveau d'études
Bac + 4
Salaire proposé
Disponibilité
Plein temps
Langues
Anglais Italien
Mobilité
Locale, Internationale
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Entreprise
CARTHAGO LAB
Secteur: call center / télévente
Taille: Entre 20 et 100 employés
Description de l'annonce
In order to strengthen our Help-Desk team, we are looking for a technical support specialist.
The job requires a good level of English (writing and speaking).
The project we are working on is a 24/7 project, candidates must be flexible and available to adapt to turning shifts (morning-afternoon-night).
We are seeking candidates with excellent interpersonal skills, willing to learn, improve themselves, and work both as a part of the team and as an individual.
BENEFITS
- A competitive salary.
- An including atmosphere that will let you grow both on the professional and human side.
- Ongoing training and learning opportunities.
- Internal break/lunch areas are available for the team.
REQUIREMENTS & SKILLS
- Knowledge of database management, API and Back-end operations
- Basic knowledge of email activities
- The ability to troubleshoot and manage simple software
- A technical and logical thought process
- A problem-solving attitude
PREFERRED QUALIFICATIONS
- Mongodb/Robot 3T scripting
- Postman/Open API (REST)
- GraphQl
- CRM (e.g. Servicenow) & ticketing system
- Customer service experience
- JavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.js
- Swift, C, C++ and iOS environment