# Quality Manager for customer operations (H/F)

- **Entreprise** : [HR HOUSE INTERNATIONAL](https://www.keejob.com/offres-emploi/entreprises/4313/hr-house-international/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 5
- **Expérience** : Entre 5 et 10 ans
- **Langues** : Français, Anglais
- **Métiers** : Télé-Conseiller, Télé-Opérateur
- **Date de publication** : 2021-01-06
- **Date d'expiration** : 2021-01-06
- **Référence Keejob** : 126930
- **Statut** : Offre expirée

## Description

HR House International is recruiting for one of her client an international Customer Care Management Company:

**Quality Manager for Customer Operations (H/F)**

**Mission:**

 

·  Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

·  Analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers.

 

 

·  Establish a high standard for productivity, quality, customer service as well as define user guidelines.

 

 

·  Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

 

 

·  Summarize, collect and analyze call center trends and data for regular performance reports.

·  Assist Human Resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

**Profile:**

-  You have a degree in Quality Management or an equivalent diploma

-  You have a first experience in a similar position.

-  Excellent knowledge of English, French (written and spoken) in addition to Arabic

-  Proficient in MS Office (word, excel)

**Skills:**

-  Excellent organizational skills

-  Excellent analytical and problem-solving skills

-  Outstanding communication skills

-  Excellent organizational skills

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/126930/quality-manager-for-customer-operations-hf/

---
Source : Keejob.com, le site de l'emploi en Tunisie.