Description de l'annonce:

We are looking for 2 Customer Service Advisors - one dedicated to the French Market and another one dedicated to the UK Market.

Who we are:

eviivo is a dynamic company that markets award-winning booking software for independent hotels, B&B’s and vacation rentals. We help properties manage and grow their bookings connect them to famous travel websites like Booking.com, Expedia, Airbnb and many more. Originally founded in London about 10 years ago, the company has reinvented itself as a dynamic and young company since its takeover by Investcorp at the end of 2011. It now has offices in London, Düsseldorf, Paris, Lyon, Tunis and more recenty in Austin, Texas. We currently have 160 employees and over 16,000 clients worldwide.

Role

You assist eviivo customers based in the French market / UK market. This is an important position focused on customer success. The team is made up of experienced heads and new talent and together everyone has exposure to work across the full range of customer contact methods, including phone, chat and portal. This is a fast paced environment and the ability to multi task and to work well under pressure is essential.

Responsibilities

• Assist eviivo customers in resolving technical problems they may be experiencing with the eviivo software.
• Access customer PCs to trouble shoot technical issues including the analysis of anti-virus and firewall software impacts
• Provide support and advice to resolve customer queries by phone, chat and portal. Resolve 85% of customer issues at 1st point of contact  
• Escalate genuine technical issues to the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently   
• Handle general support queries in addition to technical issues
• Identify issue trends and report these to the management team

 About you 

• Excellent spoken and written French & English when working for the French market / Excellent spoken and written English when working for the UK market.
• Experience of customer service, product support, technical helpdesk, training or hospitality
  
• Excellent customer service skills and a passion for ‘right 1st time’ approach to service  
• Ability to analyse errors
  
• Polite, professional, calm under pressure and self-motivated to meet targets

The company offers

• Great working atmosphere in an international environment
• Combine success and fun within a great company culture together with smart, driven and social people