# Client Support Specialist

- **Entreprise** : [FNZ](https://www.keejob.com/offres-emploi/entreprises/16752/new-access/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 4
- **Expérience** : Entre 2 et 5 ans
- **Langues** : Français, Anglais
- **Métiers** : Ingénieur Informatique
- **Date de publication** : 2020-12-12
- **Date d'expiration** : 2020-12-12
- **Référence Keejob** : 125736
- **Statut** : Offre expirée

## Description

We are looking for a Client Support Specialist who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to

  * Handle client service or support related incoming requests

  * Ensure that all client issues are tracked and resolved in a timely manner 

  * Ensure customer satisfaction by responding promptly to customer inquiries.

  * Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

**Requirements/Skills:**

  * A past experience - of at least 2 years - on client support activities
  * Customer-service oriented 
  * Ability to stay calm when customers are stressed or upset.
  * Excellent communication skills and ability to maintain high customer service and satisfaction 

  * Ability to apply logical principles and analytical thinking to solve practical problems 

  * Strong interpersonal skills, and ability to collaborate with others 

  * Detail-oriented with good organizational skills

  * Good written and oral English level

  * Good knowledge of Finance and Banking domain.

  * Good knowledge of Oracle RDBMS and SQL is a plus

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/125736/client-support-specialist/

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Source : Keejob.com, le site de l'emploi en Tunisie.