# Technical Specialist

- **Entreprise** : [COWORKY](https://www.keejob.com/offres-emploi/entreprises/22041/coworky/)
- **Lieu** : Nabeul, Tunisie
- **Niveau d'études** : Bac + 3
- **Expérience** : Entre 1 et 2 ans
- **Langues** : Anglais
- **Métiers** : Ingénieur Informatique
- **Date de publication** : 2020-11-09
- **Date d'expiration** : 2020-12-09
- **Référence Keejob** : 125589
- **Statut** : Offre expirée

## Description

We are hiring a Technical Specialist:  
  
Mission:  
  
As a member of the Technical Support Team working for our partner who is part of a big international group, you evaluate, troubleshoot and resolve the customer’s technical problems. Your goal is to resolve technical issues in a timely manner and to meet our customer’s satisfaction, respecting the partner’s internal processes. You use your customer communication skills mainly for an exceptional and delightful customer service.  
  
Technical Support Duties:  
  
\- Analyzing Live Application Support Incidents.  
\- Accurately documenting the reasons and fixing the problems causing the incident, or allocating the problem with a clear descriptor to our development team; and  
\- Managing the incident through to closure of a fix and reporting back.  
\- Ensuring Incident follow-ups are actioned and completed, seeking input/updates where necessary.  
\- Reporting on incidents, releases, problems.  
\- Investigating the cause of risks & issues and pro-actively offer potential solutions.  
\- Carrying out a range of co-ordination & control activities, including preparation of incident issue and risks logs.  
\- Reporting work status regularly to Support Manager, providing dashboard/ categorization of incidents and work in accordance with customer directions.  
\- Most of all, demonstrating a high level of quality and professionalism, with attention to detail.  
  
Required Qualifications:  
  
\- Fluency in English.  
\- University degree in computer science.  
\- Proven experience in Windows environment including Ms SQL server administration.  
\- Proven Experience in electronic payment products and services would be an asset.  
\- Ideally a prior background or experience in Software Testing and/or a Technical Helpdesk Support function.  
\- Excellent customer focus.  
\- Excellent technical troubleshooting & analysis skills in a logical & disciplined manner with attention to detail.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/125589/technical-specialist/

---
Source : Keejob.com, le site de l'emploi en Tunisie.