Description de l'annonce:

HR House International is recruiting for one of her client an international Customer Care Management Company :

 Business Manager (H/F)

Missions:

-  Determine contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.

-  Provide inspired leadership for the organization and support worker communication with the management team

-  Contribute information and analysis to organizational strategic plans and reviews.

-  Prepare performance reports by collecting, analyzing, and summarizing data and trends

-  Identify and address problems and explore opportunities for the center.

Profile :

-  You have a  degree in Management or equivalent diploma

-  You have working experience in the area, preferably coming from international business contexts

-  You are fluent in English language (written and spoken)

Skills:

-  communication skills

-  Good organizational and time management skills

-  leadership skills