# Customers and operations Analyst (Recetly graduated)

- **Entreprise** : [CRIT](https://www.keejob.com/offres-emploi/entreprises/159/crit/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDD
- **Niveau d'études** : Bac + 5
- **Expérience** : Entre 2 et 5 ans
- **Langues** : Arabe, Français, Anglais
- **Métiers** : Responsable Approvisionnement
- **Date de publication** : 2020-09-10
- **Date d'expiration** : 2020-10-10
- **Référence Keejob** : 122612
- **Statut** : Offre expirée

## Description

Crit is looking for a Customer Operation Analyst ​for a multinational pharmaceutical company.  

**SUMMARY  :**  
Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Customer Service, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements  
  
**ESSENTIAL DUTIES AND RESPONSIBILITIES :**  
  
_Operations_

  * Manage order from receipt to delivery with the different stakeholders, Product Planner, Finance, Logistic
  * Provide weekly accurate feedback on the Order Book with expected shipment date and related comments
  * Ensure delivery on time by following closely products productions with dedicated planners
  * Identify process gaps & solutions to enhance results.
  * Identify Action Items to improve monthly indicators.
  * Maintain and monitor customer collaboration activities / collaborative forecast.
  * Ensure Export Documentation sent on time to customers

  
 _Customer Service Activities_

  * Act as primary contact to customers.
  * Responsible for order processing
  * Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
  * Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate
  * Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.
  * Check all orders related data (codes, prices, order status reports...).
  * Maintain Customer related data in the appropriate systems.
  * Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
  * Adjustment and maintenance of prices in the system.
  * Handle import & export shipments and inventory.
  * Collaborate with the central team and monitor the shipping details.
  * Generate monthly sales report.
  * Complete the weekly Operational Report with indication of each line for all open orders as well as indicating reasons for the BO and Get Well Dates
  * Complete the Monthly Order Fulfillment Report and identify rooms for improvements

Support Activities  

  * Data Integrity: check and correct data accuracy issues with regard to master files.
  * Code creation proposal and follow up with Manufacturing, RA, Finance and Business
  * Support daily customer service processes (control of consignment, backorders, low cover) 
  * Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally
  * Full participation and support of Supply Chain Planning projects
  * Follow-up releases and labeling priorities with QC
  * Maintain country profile / SLA for the country

**Education / Experience**  

### 

  * Recetly graduated : B.A. or B.S. degree in business, Master in Supply Chain or other technical discipline

Languages: Proficiency in English, French and Arabic. 

**Skills :  **  

  * Strong analytical and process improvement skills
  * Proficient in use of Microsoft Office package tools
  * Superior communication and interpersonal skills
  * Experience with forecasting methodology and supply chain concepts and an understanding of their inter-relationship with finance and operations.
  * Experienced in ERP
  * Familiar with Credit letter

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/122612/customers-and-operations-analyst/

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Source : Keejob.com, le site de l'emploi en Tunisie.