Customers and operations Analyst (Recetly graduated)

Crit is looking for a Customer Operation Analyst ​for a multinational pharmaceutical company.

SUMMARY :
Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Customer Service, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Operations

• Manage order from receipt to delivery with the different stakeholders, Product Planner, Finance, Logistic
• Provide weekly accurate feedback on the Order Book with expected shipment date and related comments
• Ensure delivery on time by following closely products productions with dedicated planners
• Identify process gaps & solutions to enhance results.
• Identify Action Items to improve monthly indicators.
• Maintain and monitor customer collaboration activities / collaborative forecast.
• Ensure Export Documentation sent on time to customers

• Act as primary contact to customers.
• Responsible for order processing
• Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
• Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate
• Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.
• Check all orders related data (codes, prices, order status reports...).
• Maintain Customer related data in the appropriate systems.
• Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
• Adjustment and maintenance of prices in the system.
• Handle import & export shipments and inventory.
• Collaborate with the central team and monitor the shipping details.
• Generate monthly sales report.
• Complete the weekly Operational Report with indication of each line for all open orders as well as indicating reasons for the BO and Get Well Dates
• Complete the Monthly Order Fulfillment Report and identify rooms for improvements

• Data Integrity: check and correct data accuracy issues with regard to master files.
• Code creation proposal and follow up with Manufacturing, RA, Finance and Business
• Support daily customer service processes (control of consignment, backorders, low cover) 
• Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally
• Full participation and support of Supply Chain Planning projects
• Follow-up releases and labeling priorities with QC
• Maintain country profile / SLA for the country

Education / Experience

• Recetly graduated : B.A. or B.S. degree in business, Master in Supply Chain or other technical discipline

Languages: Proficiency in English, French and Arabic. 

Skills : 

• Strong analytical and process improvement skills
• Proficient in use of Microsoft Office package tools
• Superior communication and interpersonal skills
• Experience with forecasting methodology and supply chain concepts and an understanding of their inter-relationship with finance and operations.
• Experienced in ERP
• Familiar with Credit letter