# Remote Technical Support - French

- **Entreprise** : [HEWLETT PACKARD ENTREPRISES](https://www.keejob.com/offres-emploi/entreprises/673/hp/)
- **Lieu** : Ariana, Tunisie
- **Niveau d'études** : Bac + 3
- **Expérience** : Aucune expérience
- **Métiers** : Développeur web, Ingénieur Éléctrique, Ingénieur Électromécanique, Ingénieur Électronique, Ingénieur Électronique, Ingénieur En Informatique Industrielle , Ingénieur Informatique, Ingénieur Informatique, Ingénieur Réseaux, Responsable Informatique, Responsable Système D'Information
- **Date de publication** : 2020-09-07
- **Date d'expiration** : 2020-10-07
- **Référence Keejob** : 122389
- **Statut** : Offre expirée

## Description

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### Responsibilities

  * Provide technical support via telephone or electronically to customers, partners and HPE employees in line with defined CSC procedures. This will include diagnosis of hardware problems and software support. 

  * Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). 

  * Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.

  * Elevate calls to the appropriate skill level in line with defined CSC procedures in order to ensure timely resolution and to maintain customer satisfaction.

  * Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

  * Proactively assist customers to avoid or reduce problem occurrence.

  * Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

  * To consistently set and meet customer expectations and continually develop customer service skills.

### Education and Experience

  * IT engineering Diploma or 3 year completion beyond High School level and beyond 

  * Ideally a minimum of 2 years’ experience of working in a customer facing role, either telephone or face to face. Helpdesk experience is an advantage.

### Knowledge and Skills

  * Excellent verbal and written communication skills in French

  * Excellent analytical and problem solving skills.

  * Software and hardware knowledge of computing, storage and peripheral devices.

  * Superior customer service skills.

  * Phone and remote support experience is a plus.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/122389/remote-technical-support-french/

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Source : Keejob.com, le site de l'emploi en Tunisie.