Training Manager

We hiring for a multinational a training manager :

Position Summary 

• Define & manage the training methods and resources according the Group Training Strategy & BAM objectives. Training resources included human capitals (external/internal trainers, Students…) and material assets (training courses, machines, building of training center…). 
• Support trainers for training documents management.
• Take the lead on all the training related subjects for BAM, including training budget management and locale strategy (Business Plans…), hiring process for the students, selection of the trainers. 
• Support, follow and monitor the training roadmaps for all BAM FST & TSS.
• Manage the NPS KPI for training touch point (Analysis and answer). 
• Act as trainer for our trainees for specific topics (depending on the candidate skills).  

Main Responsibilities 

• Following strictly the group recommendations and with support & validation of BSF training managers :  
  • Apply and adapt Bobst training methodologies for our internal students and possible customers (FST / Operators…) 
  • Propose local adaptations of the group training system in order to increase competencies of our FSTs. 
  • Create and follow dashboards to track competencies evolutions of our teams (FST/TSS).  
  • Participate with BSF/BCC tech experts to the creation of the training contents (write contents, aggregate existing information, support “training of the trainers”, store and organize the training assets…) 

• Work as project management : objectives, time frame & “budget”.
• Take the lead on the training part of the machines contracts : organize with sales department and customer the training needs and exchange with Services team for the scheduling of the training. Manage the training appraisal after machine installation. 
• With the help of the training managers of the PL, define training catalogue according to internal (Managers, HR…) and external (customers) needs. 
• Safety should be a priority of this function : on trainings and for the people.  
• Go on customers site when needed (follow/support training activity…).
• Audit training methodology and tools used. 
• Manage the training center budget : CAPEX, OPEX and HR resources. 
• Manage peoples: 
  • Hierarchically for the Training Coordinator Agent 
  • Transversally for the trainers, students… 

 Team Work  :

•  Maintain a professional and courteous manner at all times when communicating with internal and external customers, suppliers and other Bobst entities 
•  Expresses clearly and effectively orally and in writing 
• Forms and maintains good working relationships with colleagues, encouraging and supporting others 
• Shows collective responsibility • Displays a helpful and approachable manner • Supports other team members with daily activities 
• Contributes to maintenance and development of departmental moral • Contributes and shares information to maximise team performance 

 Personal Effectiveness  

• Manages own time effectively and ensure that priorities are met 
• Displays flexibility • Learns from experience 
• Displays integrity 
• Manages personal workload in an effective and productive way 
• Takes opportunities to increase own areas of competence 
• Uses own initiative 
• Positively influences people and situations 

 Health and Safety (mandatory) 

•  Works in a safe manner, so as not to endanger the health and safety of themselves and others around them. 
• Works consistently to the Health & Safety Standards set down by the company 
• Attend regular Health and Safety meetings, taking and distributing minutes and agenda 

 Critical Skills and Personal Attributes 

 Functional skills: 

• Understanding of technical, mechanical and electrical engineering, processes and functions; 
• Ability to priorities effectively 
• Skilled in building meaningful relationships with other Departments; 
• Efficiency in responding to internal and external customer requests, ensuring high levels of communication at all stages 

Personal skills: 

• Pedagogue and Patient. 
• Ability to switch easily from intellectual tasks (budgets, admin…) to manual actions (help to show courses on machines…) 
• Strong communication and interpersonal skills 
• Proactive work style, highly reliable and accountable 
• Ability to multi-task in a dynamic environment 
• Team builder and player, acting with transparency and openness; 

 Education and Experience: 

• Good knowledge of engineering, customer service and training; 
• Degree in engineering or similar;  
• Field Services experience is a plus; 
• Good knowledge of Arabic, French and English.