IT helpdesk

Crit recrute pour le compte de son clien un IT HELPDESK:

Role Summary/Purpose

CoreTech Solutions, Digital Workplace Support & Services Premium: is looking for a highly motivated, energetic, comfortable with technology & a client service professional to join the team.
As a member of the Premium Team, you would be responsible for direct IT support to members of the executive team, this includes: client assets, site-wide audio-visual equipment & user experience/interaction. You will also focus on new technology deployment, service delivery management, & customer support.

Essential Responsibilities

In this role, you will:

• Execute current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change
• Lead Premium end-user services / L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met
• Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
• Partner with DWSS and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution
• Ensure all business policies and standards related to client services, IT security and compliance are being met
• Ability to partner and develop strong ties with teams within the DWSS organization to eliminate the silo approach and develop synergies to achieve the organization’s mission
• Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
• Ability to communicate technical information to audiences at all levels of the organization
• Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals
• Be available during off hours to handle urgent issues that may arise
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis

Qualifications / Requirements

Basic Requirements:

• Bachelor’s degree and or minimum 3 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support

Desired Characteristics

Technical Expertise:

• Windows 7 and 10
• MAC OS
• Skype / TEAMS Meeting and Skype/TEAM Broadcast
• Office 365

Business Acumen:

• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization
  
  Personal Attributes:
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations 
• Excellent written and oral communication skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills