# Remote Technical Support - English

- **Entreprise** : [HEWLETT PACKARD ENTREPRISES](https://www.keejob.com/offres-emploi/entreprises/673/hp/)
- **Lieu** : Ariana, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 3
- **Expérience** : Aucune expérience
- **Langues** : Anglais
- **Métiers** : Ingénieur Informatique, Technicien D'Assistance Informatique, Technicien De Maintenance Informatique, Technicien En Informatique
- **Date de publication** : 2020-07-13
- **Date d'expiration** : 2020-08-12
- **Référence Keejob** : 119560
- **Statut** : Offre expirée

## Description

###### Description

 

### Responsibilities

  * Provide technical support via telephone or electronically to customers, partners and HPE employees in line with defined CSC procedures. This will include diagnosis of hardware problems and software support.

  * Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

  * Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.

  * Elevate calls to the appropriate skill level in line with defined CSC procedures in order to ensure timely resolution and to maintain customer satisfaction.

  * Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

  * Proactively assist customers to avoid or reduce problem occurrence.

  * Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

  * To consistently set and meet customer expectations and continually develop customer service skills.

### Education and Experience

  * IT engineering Diploma or 3 year completion beyond High School level and beyond

  * Helpdesk experience is an advantage.

### Knowledge and Skills

  * Excellent verbal and written communication skills in English

  * Excellent analytical and problem solving skills.

  * Software and hardware knowledge of computing, storage and peripheral devices.

  * Superior customer service skills.

  * Phone and remote support experience is a plus.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/119560/remote-technical-support-english/

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Source : Keejob.com, le site de l'emploi en Tunisie.